Returns and Exchanges

Returns & Exchanges Policy

We want you to be confident in your purchase. If you need to return or exchange an item, please visit our Returns & Exchanges page or contact our customer support team with your order details.

Return Eligibility

Returns must be requested within 30 days of delivery.

To qualify for a return, items must:

  • Be unused and in original condition

  • Include all original packaging, manuals, accessories, and tags

  • Have all serial numbers and UPC codes intact

Items showing signs of use, wear, installation, or modification may not be eligible for return.

Apparel must be unworn, unwashed, and with original tags attached.

Digital content such as DVDs, navigation charts, or software must remain unopened.

Exchanges

Exchanges are processed as a return and new purchase.

Once the returned item is received and inspected, a refund will be issued to the original payment method. A new order can then be placed for the replacement item.

Original shipping charges are non-refundable.

Restocking Fees

A restocking fee of up to 25% may apply to discretionary returns.

Restocking fees do not apply to:

  • Exchanges

  • Items that are defective

  • Items damaged during shipping

Fishing Rod Returns

Fishing rods must be returned unused and in original packaging.

Rods that show signs of line wear, reel installation, mounting marks, or outdoor use may not be eligible for return.

Due to the fragile nature of rod shipments, any rod that arrives damaged during shipping must be reported within 24 hours of delivery so a carrier claim can be initiated.

Fishing rods may be shipped in protective rod tubes or oversized packaging to prevent damage during transit. Due to carrier size restrictions and packaging requirements, rod shipments may incur additional shipping charges.

Shipping costs associated with rod shipments are non-refundable, unless the item was defective or incorrectly shipped.

Fishing Line & Spooled Reels

Fishing line, leader material, and spooled reels may not be eligible for return once:

  • Product packaging has been opened

  • Line has been spooled onto a reel

  • The product shows signs of installation or use

Marine Electronics

Marine electronics including fish finders, GPS units, sonar systems, radios, and navigation devices must be returned unopened and in original packaging.

Once opened, activated, or installed, these items may not be eligible for return unless a verified manufacturer defect exists.

For defective electronics, customers may be directed to the manufacturer’s warranty service.

Defective Items

If an item is defective within 30 days of delivery, we will provide a replacement or refund.

Before returning a defective product, we recommend reviewing the product manual or contacting the manufacturer for troubleshooting assistance.

If the manufacturer cannot resolve the issue, please contact our customer support team to begin the return process.

Items Damaged During Shipping

Inspect shipments immediately upon delivery.

If the shipping container appears damaged:

  1. Inspect the item before accepting delivery.

  1. If damage is visible, refuse the shipment or note the damage with the carrier.

If damage is discovered after delivery, it must be reported within 24 hours.

All original packaging materials must be retained for carrier inspection.

Non-Returnable Items

Certain items cannot be returned due to safety or regulatory restrictions. These include, but are not limited to:

  • Ammunition

  • Reloading components

  • Food products

  • First aid kits

  • Items containing flammable liquids or compressed gases

  • Customized or special-order items

Opened or partially used fishing tackle such as soft plastics, bait products, scent products, and other consumable fishing supplies may not be eligible for return.

Terminal tackle items including hooks, leaders, swivels, sinkers, crimps, and similar small components must be unopened and in original packaging to be eligible for return.

Non-returnable items may also be identified on the product detail page.

Incorrect Address & Return to Sender (RTS)

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a package is returned due to an incorrect address, failed delivery attempts, or refusal by the recipient, the order will be treated as a standard return.

Original shipping costs are non-refundable. Additional shipping charges may apply to reship the order. If a refund is issued, it will be for the item price only, minus any original and return shipping costs.

Proof of Purchase

All returns require proof of purchase, such as:

  • Order number

  • Receipt

  • Account purchase history

If proof of purchase cannot be located, we may attempt to locate it using:

  • Purchaser name

  • Phone number

  • Transaction date

  • Transaction amount

Refund Processing

Refunds are issued to the original method of payment once the returned item is received and inspected.

Typical processing times:

  • Credit or debit cards: 3–5 business days

  • Store vouchers or gift cards: 1–2 business days

Original shipping costs are non-refundable, except in cases where the item was defective or incorrectly shipped.

In-Store Returns

Online purchases may also be returned to any store location during normal store hours.

Contact Customer Support

If you need assistance with a return or exchange, please contact our customer support team.

📧 Email: customerservice@fishermans-marine.com 
📞 Phone: 1-844-363-3474

Customer service hours:
Monday – Friday
9:30 AM – 4:30 PM Pacific Time